As of June 6, 2016, both UPS and FedEx are implementing a handling charge on items longer than 48" in length. While we are aware this extra charge impacts the overall shipping costs on many products, please be assured, we are not profiting from these higher rates. We will do our best to combine shipping and minimize costs wherever possible.
EZ-UP® Replacement Parts
You can locate replacement parts for your EZ-UP® Shelter model by clicking on the name of the shelter below. If you do not see your shelter listed, please call us for replacement parts information at 800-286-0030.
We do not service parts for the Sierra or the Sierra II models.
You will need to know or determine which model you have prior to ordering parts, either online or by phone.
There are 2 places that may answer your question depending how old it is.
1) On the fabric label in two opposing corners is a 6" square patch and it may say across the top of that. World fastest shelter _____ model name.
2) On one of the legs within the top six inches (between the top of the leg and where the leg slider locks into position) is a white tag with 5 lines of black text. They are the manufacturer's name, address , phone numbers and the last line will be the model number.
If you are still unable to locate a model name from either of those two places please feel free to call us. Have the canopy close by and we can ask a series of questions to help you identify your model