We do not service parts for the Sierra or the Sierra II models.
EZ-UP® Replacement Parts
You can locate replacement parts for your EZ-UP® Shelter model by clicking on the name of the shelter below. If you do not see your shelter listed, please call us for replacement parts information at 800-286-0030.
You will need to know or determine which model you have prior to ordering parts, either online or by phone.
There are 2 places that may answer your question depending how old it is.
1) On the fabric label in two opposing corners is a 6" square patch and it may say across the top of that. World fastest shelter _____ model name.
2) On one of the legs within the top six inches (between the top of the leg and where the leg slider locks into position) is a white tag with 5 lines of black text. They are the manufacturer's name, address , phone numbers and the last line will be the model number.
If you are still unable to locate a model name from either of those two places please feel free to call us. Have the canopy close by and we can ask a series of questions to help you identify your model